{"id":2948,"date":"2021-05-01T19:34:00","date_gmt":"2021-05-01T19:34:00","guid":{"rendered":"https:\/\/production-a-us-west-2-blog.pxg.cloud\/basecamp\/?p=2948"},"modified":"2023-07-27T09:44:13","modified_gmt":"2023-07-27T16:44:13","slug":"behind-the-scenes-working-in-pxg-player-support","status":"publish","type":"post","link":"https:\/\/production-a-us-west-2-blog.pxg.cloud\/the-range\/blog\/behind-the-scenes-working-in-pxg-player-support\/","title":{"rendered":"BEHIND THE SCENES: WORKING IN PXG PLAYER SUPPORT"},"content":{"rendered":"\n
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What if you had the chance to combine work and your greatest passion? At PXG, our commitment to developing the world\u2019s finest golf equipment<\/a> and apparel, and creating exceptional customer experiences, begins with our talented team of #PXGTroops. Our innovative team comes from different backgrounds, but all share the same interest – love for the game of golf. Each individual in our company embodies this passion, driving the culture of PXG to excellence.<\/p>\n<\/div>\n<\/div>\n\n\n\n

We are highlighting the incredibly talented individuals who make up our core PXG departments. One of the most important customer service entities to any company – telephone support. Our PXG Player Support team is the hub of customer service. From equipment questions, order updates and phone purchases to a friendly conversation – they can be reached at 1-844-PLAY-PXG<\/a>.<\/p>\n\n\n\n

PHONE SUPPORT<\/h2>\n\n\n\n

One of the largest roles of our Player Support department, would be our phone service group. Upon calling in to PXG Player support, our team will be able to direct the inquiring customer to the best individual to fulfill the specific request.<\/p>\n\n\n\n

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GETTING FITTED OVER-THE-PHONE<\/h3>\n\n\n\n

Over-the-phone fitting sessions consist of an in-depth conversation focusing on each customer\u2019s current equipment, playing history, physical ability and limitations, skill level, overall strengths and weaknesses, and the areas they\u2019re looking to see improvement. Once your specs are dialed in, our team will assist you in placing the order in the same call. Kaboom Baby!<\/p>\n<\/div>\n\n\n\n

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SCHEDULING AN IN-PERSON CLUB FITTING EXPERIENCE WITH A PXG FITTING SPECIALIST<\/h3>\n\n\n\n

For customers inquiring about our ultimate PXG fitting experience<\/a>, our team will work to find a fitting location in their area. Should there not be a certified fitting location in close proximity, our team will work to get the inquiring customer booked through our mobile fitting team who is always on the road traveling to new courses.<\/p>\n\n\n\n

ORDER INQUIRIES<\/h3>\n\n\n\n

Beyond using our online order tracking<\/a> tool, our team can provide you a more personal experience for all order inquiry requests. Our Player Support can view your order and update you on build phases and predicted arrival times. From existing to new members of the #PXGTroops, we are just as excited for you to hear that delivery knock on the door.<\/p>\n\n\n\n

GENERAL SUPPORT<\/h2>\n\n\n\n

On any given day our Player Support Team is busy fielding a variety of questions including:<\/p>\n\n\n\n